Support & FAQ
Aeroe Tension Strap Torque Settings
The unique Aeroe attachment system, requires the silicon coated tension straps to be tightened up to a maximum torque setting of 4.0 N/M
These settings apply to the fixing of each Aeroe Mount product to the different positions, Handle Bar, Seat Post, Rear Rack and Fork Mounts.
Tighten to no more than 4.0 N/M to provide correct friction grip without damage to components. Do not overtighten
The ideal tool for setting up the Aeroe products is a 4 N/M Fixed Torque Tool.
Initially tighten to 4 N/M. The nature of the tension straps is they will relax, so re-tighten with 4 N/M Fixed Tool after 24 hours. Periodically check the tension to maintain the 4 N/M while in use.
Silicon bike tape should be applied on carbon frames prior to mounting or on surfaces where additional protection is required.
For recommended weight carrying capacity please refer to the individual mount information contained in the product section.
Aeroe Limited Warranty
All Aeroe® Products are warranted against defects in materials and workmanship for two years from the date of retail purchase of the product, subject to the limitations detailed below. This warranty is limited to the repair or replacement of the original product, at the discretion of Aeroe Limited, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Aeroe® product and is not transferable.
This warranty does not cover the following:
Damage due to incorrect assembly, or follow-up maintenance, or lack of skill, competence or experience of the user or assembler. (NOTE: load limitations and correct assembly procedures, including correct torque settings for screwed fasteners, are outlined step-by-step in the product video instructions on our website www.aeroe.com .)
Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use.
Damage or deterioration to the structure, components, surface finish, aesthetics or appearance of the bicycle, or parts of the bicycle, the products are fitted to.
Normal wear and tear.
Labour required to remove and/or refit and re-adjust the product within the bicycle assembly.
How much weight can I carry using aeroe? Handlebar Mount: 5kg max, Front Fork Mounts: 5kg max per side, Seatpost Mount: 4kg max, Rear Mount: 16kg max (8kg max per side of rear mount).
Can aeroe fit my full suspension bike? Yes the aeroe rear mount can fit on the rear stays of a full suspension bike.
Can aeroe fit my Fat Bike? Yes, the aeroe Rear Mount can fit Fat Bikes up to 3.8 inches tyre width (In late 2020 we will have an aeroe rear mount that can fit 5 inch Fat Bike tyres!!)
Can aeroe fit my e-bike? Yes, aeroe system fits all e-bikes where there is space to attach the mount. The aeroe rear mount can fit on full suspension e-bikes.
Are aeroe bikepacks waterproof? Yes the aeroe bikepacks are waterproof.
How tight can I tighten the aeroe mounts onto the bike? 4Nm is the recommended maximum torque level.
Can I use the SPIDER B CRADLE on my rear mount? Yes. The SPIDER B is designed to attach to your aeroe rear mount or seatpost mount. This means you can use it on your full suspension bike to carry a drybag, tent or packraft etc.
What is the weight of the aeroe products?
9L bikepack: 700 grams
11L bikepack: 718 grams
14L bikepack: 856 grams
Handlebar Mount: 346 grams
Front Fork Mounts: 696 grams (for the pair of mounts)
Seatpost Mounts: 485 grams
Rear Mount: 997 grams
SPIDER A: 480 grams
SPIDER B: 332 grams
What are the dimensions of the bikepacks?
9 Litre bikepack: L400mm x W190mm x D150mm.
11 Litre bikepack: L450mm x W205mm x D165mm.
14L bikepack: L470mm x W220mm x D180mm.
What materials are aeroe products made from? We use high quality strong materials. The solid parts are made from glass reinforced Nylon PA66-GF30. The soft parts of the bikepacks are made from Nylon +TPU HF Welded.
Where is aeroe from? aeroe's home is New Zealand. All aeroe products are designed and tested here in the rugged terrain of New Zealand. Our products are then built in Taiwan, the epicentre of quality bike industry manufacturing.
Do you ship to any country? Yes, we have free shipping worldwide with estimated delivery between 7 to 10 working days.
Are aeroe products easy to install? Yes, very easy. all you need is a 5mm allen key (Sometimes called a hex key). If you need assistance, please email email@example.com
For further information or questions regarding Aeroe products, please contact us at firstname.lastname@example.org